Mr. Wilson WF-14 · BUSINESS SYSTEMS · REPAIRS
For New Hampshire independent yoga and spa studios

A ten-class pack and a gift card sit on the same desk. The law does not treat them as the same thing.

New Hampshire treats a gift card, a class pack and a season pass as three different things. The page usually names only one.

FREE · NO CALL REQUIREDThe Installation Pack The installation guide, the three-minute guide, gift-pack line checklist, the workflow board and the cards — 17 files, 15.1MB. What it takes to put this in, and what it refuses to do. Yours to keep whether or not we ever speak.

It downloads on this page the moment you submit — no waiting on an email. No call is booked and nothing is scheduled. If you want the free audit afterwards you have to ask for it.

THE PROBLEM

The Gift-Pack Clock

A customer asks how long the ten-class pack lasts. The answer is whatever date someone typed into the booking software. New Hampshire treats a gift card, a class pack, and a season pass as three different things.

HOW IT WORKS

Every step is named. The last one is a person.

This is the whole chain, in order. There is no step after the signature and no way to skip to it.

1 THE WEBSITE IS READ

The public class-pack or gift-card page is copied and dated. No login. The owner writes the offer the way they already do.

2 THE THREE POSSIBILITIES ARE WRITTEN DOWN

Gift card. Class pack. Season pass. All three are named. None is chosen.

3 IF WE CANNOT TELL, WE SAY SO

When it could be more than one of those, the printout writes we don't know. Calling a ten-class pack a season pass does not change the rule.

4 A PROBLEM IS MARKED ONLY WHEN IT IS CLEAR

Only if it is a gift card of two hundred fifty dollars or less AND the website puts an expiry date on it. A software blog never appears.

5 A PERSON READS THE PRINTOUT

Who answers the customer is a human decision. The printout lists the possibilities. It does not guess.

WHEN IT IS WRONG

Because sometimes it will be.

Every workflow gets something wrong eventually. Here is where this one does, so you can decide whether you can live with it. We would rather print ours than have you discover it.

IF WE CANNOT TELL WHICH KIND IT IS

The printout writes we don't know. It never guesses to make a neater page.

IF THEY CALL A TEN-CLASS PACK A SEASON PASS

Do not treat it as a season pass just because someone used that word. Write we don't know.

IF THE ONLY EXPIRY CAME FROM A SOFTWARE BLOG

A blog is not the law. The row quotes the website, or it quotes nothing.

IF YOU WANT THE WORDS IT WILL NOT SAY

Illegal. In violation. Noncompliant. The page refuses all three.

WHAT COMES IN THE PACK

Everything the shop needs to decide, and to install.

17 files, 15.1MB. Yours to keep and to use, whether or not we ever speak. Nothing in it phones home, and nothing in it is a licence you have to renew.

The paperwork

The installation guide, the three-minute guide, the checklist and the catalog page.

  • installation-guide.pdf
  • 3-minute-guide.pdf
  • editorial-guide.pdf
  • checklist.pdf
The workflow

The board that shows every step in order, as one image you can put on a wall.

  • workflow-board.gif
The Big Fix card

One page that states the busywork, the fix and the number it moves.

  • big-fix-card.png
  • big-fix-animated.gif
The cards

The quote cards, sized for a feed, and the thumbnail.

  • thumbnail-16x9.jpg
  • the-blank-4x5.png
  • the-blank.png
  • the-box-4x5.png
  • the-box.png
  • two-fifty-4x5.png
  • two-fifty.png
The film

Its poster, captions and chapter list. The film itself plays above — it is not in the zip.

  • captions.srt
  • chapters.txt
  • poster.jpg
NO FORM. NO EMAIL.

Want to read the whole thing first?

Both guides are open. Take as long as you like before you decide anything.

The 3-Minute Guide

What gets checked, where a file usually breaks, and what changes. About three minutes.

Read it →
The Straightforward Guide

The same ground at length — the trade in detail, an operator talking it through, and every step in order.

Read it →